Privacy Policy

Cenote Dive Tour

Last updated: April 19, 2025

At Cenote Dive Tour, we value the trust of our customers and visitors. That’s why we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use our website or book our services.

1. Information We Collect

When you book a tour or contact us, we may ask you for the following information:

• Full name

• Email address

• Phone number

• Country and city of residence

• Accommodation details (to coordinate transportation)

• Payment information (through secure platforms such as PayPal, Wise, credit cards, etc.)

• Diving certification level (if applicable)

2. How We Use Your Information

We use your personal information exclusively for the following purposes:

• To confirm and manage your booking.

• To coordinate the services you have booked, such as transportation and tour logistics.

• To contact you regarding changes or updates to your activity.

• To issue invoices or receipts, if requested.

• To improve the overall user experience on our website.

We do not share, sell, or rent your personal information to third parties, except when necessary to provide the service (for example, with logistics providers or certified guides).

3. Data Security

We take reasonable technical and administrative measures to protect your personal data. However, no system is completely foolproof. Transactions carried out through external platforms such as PayPal or Wise are protected under the security policies of those platforms.

4. Your Rights as a User

As the owner of your data, you have the right to:

• Access the personal information we hold about you.

• Request corrections or updates.

• Request the deletion of your data when it is no longer necessary.

• Withdraw your consent at any time (which may affect your ability to use our services).

To exercise any of these rights, you can contact us at info@cenotedivetour.com or directly through the chat available on our website.

5. Use of Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and analyze user behavior. These cookies do not collect sensitive information. You can control or disable cookies in your browser settings.

6. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We recommend checking this section periodically. Any modifications will become effective as soon as they are published on the website.

7. Contact

If you have any questions, concerns, or requests related to this policy, you can contact us through:

Email: info@cenotedivetour.com
Phone Number : +52 552 701 1330
Chat: via the chat available on our website
Location: Playa del Carmen, Quintana Roo, Mexico

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